Refunds and Returns
Personalised teamwear is made specifically for your club or team, so our returns policy works differently to off the shelf gear. Here is exactly where you stand.
Introduction
GRG Sports' refund policy for personalised teamwear reflects the fact that every garment with a crest, logo or initials added is made specifically for your order. Unless an item is faulty, personalised products cannot be refunded or exchanged, in line with the Consumer Contracts Regulations exemption for personalised goods. Faulty items are covered fully below.
Personalised and Bespoke Teamwear
Unless a purchased item is faulty, we are unable to offer a refund or exchange on any personalised product. Personalisation includes any garment with a crest, logo and/or initials added. These garments are exempt from the Consumer Contracts Regulations, since they are made to your specification rather than sold as stock.
Faulty Items
If your item is faulty, you have up to 14 days from receipt to submit a refund request. We will repair or replace any faulty item within 60 days of receipt. Returned goods and packaging must be in their original condition, undamaged and unused; we may reject a return that does not meet this standard. Customs charges incurred by the customer are not refundable on any return.
How to Report a Faulty Item
Use the Notify GRG of Your Product Issue form on this page, with your name, email, phone number, order number and a description of the issue, and our customer service team will follow up directly.
Fitting Day Terms
If your club or school orders through a GRG fitting day, garments must be tried on for size before you place your order. GRG Sports cannot be held responsible for replacing a garment purchased at a fitting day that was not tried on beforehand. This does not affect your statutory rights. Full detail on how fittings work is on the Fitting Service page.
Frequently Asked Questions
Have another question? Please contact our team!
Can I return personalised teamwear if I simply change my mind?
No. Personalised teamwear, meaning any garment with a crest, logo or initials added, is exempt from the Consumer Contracts Regulations and cannot be refunded or exchanged unless it is faulty.
How long do I have to report a faulty GRG Sports item?
You have up to 14 days from receipt of your garments to submit a refund request for a faulty item, and GRG will repair or replace it within 60 days of receipt.
Are customs charges refunded if I return an item?
No. Customs charges incurred by the customer are not refundable on any return.
What if I ordered at a fitting day and the size is wrong?
If the garment was tried on for size at the fitting day before ordering, contact GRG Sports directly. If it was not tried on beforehand, GRG cannot be held responsible for replacing it for size, though this does not affect your statutory rights.